At IMAGIWEAR, every product is made specially for you after your order is placed. This helps us reduce waste and deliver premium-quality print-on-demand apparel.

Please read our Return & Replacement Policy carefully before making a purchase.

Returns

As all our products are made to order, we do not accept returns for the following reasons:

• Change of mind
• Incorrect size ordered by the customer
• Colour preference
• Design preference
• Accidental order
• Delay caused by courier services beyond our control

Please refer to our Size Guide before placing your order.

Eligible for Replacement

We offer a free replacement if you receive:

• A damaged product
• A defective product
• A wrong product
• An incorrect size sent by us
• A product with printing defects or manufacturing defects

Replacement Request Timeline

Replacement requests must be submitted within 48 hours of delivery.

Requests received after this period may not be eligible for replacement.

How to Request a Replacement

Email us at:

orders@imagiwear.store

Include the following:

• Order Number
• Full Name
• Clear photos of the product
• Photos of the shipping label
• Description of the issue

Our support team will review your request within 1–3 business days.

Replacement Process

Once approved:

• A replacement order will be processed.
• No additional charges will be applicable.
• The replacement will be shipped to your original delivery address.

Refund Policy

Refunds are only issued if:

• The replacement cannot be fulfilled.
• The product is permanently out of stock.
• The issue cannot be resolved with a replacement.

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before production begins.

Since all products are printed after an order is placed, cancellation requests made after production has started cannot be accepted.

Non-Returnable Items

The following are not eligible for returns or replacements:

• Products purchased during clearance or special sales (unless damaged or defective)
• Minor color variations due to screen settings
• Slight print placement variations within industry tolerance
• Orders with incorrect address provided by the customer
• Products damaged due to improper use or washing

Contact Us

If you have any questions regarding returns or replacements, please contact us:

Email: orders@imagiwear.store

Website: imagiwear.store