Shipping policy
At IMAGIWEAR, we are committed to delivering your order safely and as quickly as possible. Every product is made especially for you after your order is placed, ensuring premium quality and reducing unnecessary waste.
Order Processing
- All products are made to order.
- Orders are processed within 2–5 business days before shipment.
- During festivals, holidays, or high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times after dispatch:
| Location Estimated | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
Total delivery time (Processing + Shipping):
Approximately 4–10 business days depending on your location.
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Courier Partners
To ensure the fastest and most reliable delivery, we ship orders through trusted logistics partners based on your delivery location and service availability.
Our courier partners include:
- Blue Dart
- Delhivery
- Ekart
- ATS
- Other reputed logistics partners when required
The courier partner is selected automatically to provide the best delivery experience.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping Confirmation Email
- Tracking Number
- Courier Tracking Link
You can use the tracking details to monitor your shipment until delivery.
Shipping Charges
- Shipping charges (if applicable) are displayed during checkout before payment.
- Promotional offers such as Free Shipping will be automatically applied whenever eligible.
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If the package remains undelivered after multiple attempts, it may be returned to the fulfilment facility.
Additional shipping charges may apply if re-shipping is requested.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delays or failed deliveries may occur.
IMAGIWEAR cannot be held responsible for orders delivered to incorrectly entered addresses.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- High order volumes
- Courier operational issues
- Remote service areas
We appreciate your patience in such situations.
International Shipping
Currently, IMAGIWEAR ships only within India.
International shipping services may be introduced in the future.
Damaged or Lost Packages
If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.
Include:
- Order Number
- Photos of the package (if damaged)
- A brief description of the issue
Our support team will work with the courier partner to resolve the matter as quickly as possible.
Need Assistance?
If you have any questions regarding your shipment, feel free to contact us.
Email: orders@imagiwear.store (replace with your actual support email if different)
We aim to respond within 24–48 business hours.